Duly Health and Care App
Who is Duly Health and Care?
Our Partner in Delivering Extraordinary Care
In September 2021, The South Bend Clinic (SBC) joined Duly Health and Care based in Chicago, Illinois — the Midwest’s largest independent, multi-specialty physician-led medical group. Over the past 50 years, Duly has grown to serve communities across Chicagoland, earning a reputation for high-quality, accessible care close-to-home. Like The South Bend Clinic, our partners at Duly believe in the power of provider-led care.
Our shared philosophy and close partnership will further SBC’s mission to deliver patient-centered care, increase investments in local services, and create initiatives that help Michiana residents live healthier, happier lives.
We are excited to offer a new tool to help you stay connected to your care, wherever you are. The Duly Health and Care app, powered by EPIC MyChart, allows you to access your personal health information and manage your family’s care online. Having one complete medical record also helps your providers coordinate your care more efficiently.
Stay connected to your health
Accessing your health information should not be limited to business hours. That’s why we offer the Duly Health and Care app, providing online access to your electronic medical record (EMR) and a convenient way to communicate with your whole health care team. From viewing test results, paying your bill and refilling prescriptions, the Duly app offers you easy access to your medical team and health information whenever and wherever you are.
Visit https://mychart.dupagemd.net/MyChart/Signup to sign up or download the free Duly Health and Care app on your smartphone or tablet. All of the features outlined below will be available to our patients on January 29.
What can you do in the Duly Health and Care app?
View Your Medical Record
- Review medications, immunizations, allergies, view health reminders and upcoming appointments, medical history and current health issues.
- View lab and radiology test results.
- Review health education topics and visit summaries.
- View or print a Health Summary
Communicate With Your Care Team
- Communicate with your physician. It’s as simple as sending an email — but even more secure.
- Send non-urgent messages regarding questions related to past visits, test results, medications, etc.
- Send a message to customer service (regarding claims or billing)
- Send a completed medical history form.
Manage Your Appointments
- Schedule well-child check-ups, annual physicals and follow-up visits with your primary care physician.
- View details of your past and upcoming appointments.
- Request Prescription Refills
- Review your medication list and request prescription refills.
Access Your Family’s Records
- View health records for individuals you manage care for including children and other adults.
Review & Manage Insurance Information
- View your current insurance information on file.
- View and pay your bills online.
Is the Duly app appropriate for urgent matters?
Please do not use the Duly app to send any messages requiring immediate attention. For urgent medical matters, please call your doctor’s office.
Is the Duly app secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. The Duly app uses the latest encryption technology. All messaging is done while you are securely logged on to our website or the Duly mobile app.
How will I know when my information is updated in the Duly app?
When you first login to the Duly app, you provide an email address for alerts. These alerts will not contain specific information from your account; rather they are notifications that you have updated information to review in the app (such as new test results, a message or appointment reminder).
Can I also see my family members’ health records?
Yes, this is called “proxy” access. For a child under 12, this allows a parent or legal guardian to log into their personal Duly app account, and view information regarding their child. Per State and Federal guidelines, after the child becomes 12 the parent will still have access to appointments and be able to send messages but will have limited access to the child’s medical record information; full access can be granted to a child’s record for a child between the ages of 12 — 17; child, parent and witness signatures are required on the Minor Proxy Form.
Once the child turns 18, the parent can get access to the patient’s medical record information with the patient’s authorization. It is also possible to request access to another adult’s health records if you help manage the adult’s medical care.
How do I sign-up for the Duly app?
Complete the online sign up form at https://mychart.dupagemd.net/MyChart/Signup and follow the instructions.
What if I need more information than is available through the Duly app?
If you need more information than what is available through the Duly app, please visit our Medical Records Requests page to complete the Authorization for Release of Health Information Form.
Who do I contact with questions regarding the Duly app?
Ask the staff at your doctor’s office or call the MyChart Help Desk toll-free at 1 – 855-2MYCHART (1.855.269.2427).