Duly Health and Care App

Med­ical Care Through MyChart: Fre­quent­ly Asked Questions

Who is Duly Health and Care?

Our Part­ner in Deliv­er­ing Extra­or­di­nary Care

In Sep­tem­ber 2021, The South Bend Clin­ic (SBC) joined Duly Health and Care based in Chica­go, Illi­nois — the Mid­west­’s largest inde­pen­dent, mul­ti-spe­cial­ty physi­cian-led med­ical group. Over the past 50 years, Duly has grown to serve com­mu­ni­ties across Chicagoland, earn­ing a rep­u­ta­tion for high-qual­i­ty, acces­si­ble care close-to-home. Like The South Bend Clin­ic, our part­ners at Duly believe in the pow­er of provider-led care.

Our shared phi­los­o­phy and close part­ner­ship will fur­ther SBC’s mis­sion to deliv­er patient-cen­tered care, increase invest­ments in local ser­vices, and cre­ate ini­tia­tives that help Michi­ana res­i­dents live health­i­er, hap­pi­er lives.

We are excit­ed to offer a new tool to help you stay con­nect­ed to your care, wher­ev­er you are. The Duly Health and Care app, pow­ered by EPIC MyChart, allows you to access your per­son­al health infor­ma­tion and man­age your fam­i­ly’s care online. Hav­ing one com­plete med­ical record also helps your providers coor­di­nate your care more efficiently. 

Stay con­nect­ed to your health

Access­ing your health infor­ma­tion should not be lim­it­ed to busi­ness hours. That’s why we offer the Duly Health and Care app, pro­vid­ing online access to your elec­tron­ic med­ical record (EMR) and a con­ve­nient way to com­mu­ni­cate with your whole health care team. From view­ing test results, pay­ing your bill and refill­ing pre­scrip­tions, the Duly app offers you easy access to your med­ical team and health infor­ma­tion when­ev­er and wher­ev­er you are.

Vis­it https://​mychart​.dupagemd​.net/​M​y​C​h​a​r​t​/​S​ignup to sign up or down­load the free Duly Health and Care app on your smart­phone or tablet. All of the fea­tures out­lined below will be avail­able to our patients on Jan­u­ary 29.

What can you do in the Duly Health and Care app?

View Your Med­ical Record

  • Review med­ica­tions, immu­niza­tions, aller­gies, view health reminders and upcom­ing appoint­ments, med­ical his­to­ry and cur­rent health issues. 
  • View lab and radi­ol­o­gy test results. 
  • Review health edu­ca­tion top­ics and vis­it summaries. 
  • View or print a Health Summary 

Com­mu­ni­cate With Your Care Team 

  • Com­mu­ni­cate secure­ly with your physi­cian regard­ing non-urgent issues regard­ing clin­i­cal con­cerns, past vis­its, test results, med­ica­tions, etc.
  • MyChart mes­sages with your physi­cian may be eli­gi­ble for billing. Learn more about Med­ical Care Through MyChart messages.
  • Send a mes­sage to cus­tomer ser­vice (regard­ing claims or billing) 
  • Send a com­plet­ed med­ical his­to­ry form. 

Man­age Your Appointments 

  • Sched­ule well-child check-ups, annu­al phys­i­cals and fol­low-up vis­its with your pri­ma­ry care physician. 
  • View details of your past and upcom­ing appointments. 
  • Request Pre­scrip­tion Refills 
  • Review your med­ica­tion list and request pre­scrip­tion refills. 

Access Your Fam­i­ly’s Records 

  • View health records for indi­vid­u­als you man­age care for includ­ing chil­dren and oth­er adults. 

Review & Man­age Insur­ance Information

  • View your cur­rent insur­ance infor­ma­tion on file. 
  • View and pay your bills online. 

Is the Duly app appro­pri­ate for urgent matters? 

Please do not use the Duly app to send any mes­sages requir­ing imme­di­ate atten­tion. For urgent med­ical mat­ters, please call your doc­tor’s office. 

Is the Duly app secure? 

We take great care to ensure your health infor­ma­tion is kept pri­vate and secure. Access to infor­ma­tion is con­trolled through per­son­al IDs and pass­words. The Duly app uses the lat­est encryp­tion tech­nol­o­gy. All mes­sag­ing is done while you are secure­ly logged on to our web­site or the Duly mobile app. 

How will I know when my infor­ma­tion is updat­ed in the Duly app?

When you first login to the Duly app, you pro­vide an email address for alerts. These alerts will not con­tain spe­cif­ic infor­ma­tion from your account; rather they are noti­fi­ca­tions that you have updat­ed infor­ma­tion to review in the app (such as new test results, a mes­sage or appoint­ment reminder). 

Can I also see my fam­i­ly mem­bers’ health records? 

Yes, this is called proxy” access. For a child under 12, this allows a par­ent or legal guardian to log into their per­son­al Duly app account, and view infor­ma­tion regard­ing their child. Per State and Fed­er­al guide­lines, after the child becomes 12 the par­ent will still have access to appoint­ments and be able to send mes­sages but will have lim­it­ed access to the child’s med­ical record infor­ma­tion; full access can be grant­ed to a child’s record for a child between the ages of 12 — 17; child, par­ent and wit­ness sig­na­tures are required on the Minor Proxy Form. 

Once the child turns 18, the par­ent can get access to the patien­t’s med­ical record infor­ma­tion with the patien­t’s autho­riza­tion. It is also pos­si­ble to request access to anoth­er adult’s health records if you help man­age the adult’s med­ical care. 

How do I sign-up for the Duly app? 

Com­plete the online sign up form at https://​mychart​.dupagemd​.net/​M​y​C​h​a​r​t​/​S​ignup and fol­low the instructions. 

What if I need more infor­ma­tion than is avail­able through the Duly app?

If you need more infor­ma­tion than what is avail­able through the Duly app, please vis­it our Med­ical Records Requests page to com­plete the Autho­riza­tion for Release of Health Infor­ma­tion Form. 

Who do I con­tact with ques­tions regard­ing the Duly app?

Ask the staff at your doc­tor’s office or call the MyChart Help Desk toll-free at 1 – 855-2MY­CHART (1.855.269.2427).