MyClinic is The South Bend Clinic's patient portal and is a wonderful tool to help you make appointments online, get lab results, view your protected health information (PHI) and more.
My Clinic is intended for routine health management. If you are experiencing a medical emergency please call 911.
Please call the My Clinic Help Line at 574-204-7600. (Mon — Fri 8 — 5 pm EST)
After logging into your portal account go to the top menu and select My Chart/Request Medical Records. You will receive an email that your records have been imported within 24 hours.
MyClinic (powered by NextMD) is our secure patient portal. It gives you a way to contact your healthcare provider about non-urgent requests through a secure patient portal.
No. This system uses a secure web portal (website) to send messages to your doctor and doctor's office directly to our electronic health record system. This allows staff to view your request alongside your electronic medical chart. Our Staff can see vital parts of your health record as they take care of your requests.
The Patient Portal includes "Care Manager/ Dependent" functionality. The Care Manager function allows you to designate who the message is concerning. This must be set-up before you may send messages regarding your child (spouse, child, parent, etc.).
Keep in mind that if your account has not been set-up to accommodate a Care Manager, any messages that you send will become part of your personal health record. Please contact our offices for further details. The Care Manager/ Dependent functionality will only be activated after the identity of the Care Manager has been verified.
If your family member would like an independent portal account, one of our staff members will be happy to assist them.
Patients should allow at least two business days to receive a reply. However, it is common for our physicians and staff to reply more promptly.
Call the MyClinic Hotline at 574-204-7600 to talk to someone or leave a message for call back.
Go to My Clinic and click on "Need help with your username and password?" You will be asked to enter your information to find your account in our records. You will receive an email containing your username or password information.
Remember that all login information (username, password and security question answer) is case sensitive. Make sure that you are entering the information in the same "case" in which you created your login. If you still cannot login, go to My Clinic and click on "Need help with your username and password?" Use the options listed for login information retrieval. If you are still experiencing technical problems, contact our My Clinic Helpline at 574- 204-7600.
Once you enroll in My Clinic, you are set up to access all physicians and clinic practices at the South Bend Clinic. Just select the doctor you would like to communicate with and your portal message will get to that doctor's office.
Your account will be locked after four unsuccessful log-in attempts. The username and passwords are both case sensitive, so please be careful when logging in. Call the My Clinic Helpline for someone to assist you or have your account unlocked at 574.204.7600.
The email notification was likely lost in your Spam filter. Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam. Even if the notification was lost, any messages or documents, that were sent via the My Clinic Patient Portal, can be retrieved by logging into My Clinic and reviewing your inbox.
Lab results are available after they have been reviewed by a provider. If you request to have your lab results sent through the portal, but they are not visible, your lab results may not be final yet. Please call the office if you have not received notification regarding your lab results within two weeks of your request.
At this time, we can only publish labs that have been ordered by a South Bend Clinic provider. The labs must be performed at South Bend Clinic in order to be published in your portal account.
The portal does not allow all portions of the medical record to be visible. Tests or vaccines that were done prior to the initiation of our patient portal will not be visible.
We are hopeful that the patient portal will help us keep your information correct and reduce other errors such as billing mistakes. If you notice an error in your demographic information or your medical history, please send us a change request through the portal.
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